Connection always off

I'm extremely disappointed with the service I've received from DStv. On 24 November last year, I requested to cancel my DStv insurance (reference number ***), which was supposedly cancelled.

However, this month has been a nightmare. DStv has been switching off my connection repeatedly due to the supposedly cancelled insurance. I've had to call the call center multiple times, providing the reference numbers, only to be told that the issue is with the insurance.

On 11 March, I called again when the connection was off, and I was told it's an insurance issue. I requested to cancel again, with reference number ***. Yet, on Saturday, the connection was off again. I called the call center, and the agent placed me on hold for 20 minutes without returning.

I'm tired of calling DStv every week, and I refuse to pay the R209 they're demanding due to the insurance. Today, the connection is off again, and I'm at my wit's end.

DStv needs to get their act together and resolve this issue once and for all.