Connect tv Enquiry ref no ***

<p>Good day,</p> <p> </p> <p>Enquiry ref no ********** </p> <p> </p> <p>I have to say of how disappointed I am with Dstv. I can't believe I have to struggle so much just to reset my email address and password. <br />Please advise how is it possible that I am able to register as a new user when I have an existing account with you for years. <br />I have called the contact center and they confirmed to have changed my email address to my personal one however when I tried to reset my password the email is not registered neither is my number.</p> <p>I tested and registered as a new user and as per email i sent to your support team guess my ID number is not registered either. everyone I get assistance from just sends me the standard reset link without understanding my query that I do not have access to the registered email which is ********** I called the call centre to change my email address but it says it is not registered as well as my number. </p> <p>So what am I left to do now because I call your contact center they not helpful, send emails I am also not getting any assistance, same with your Facebook team they too aren't helpful. All they know is just sending the standard reset link without understanding my query.</p> <p>Please assist this is frustrating to struggle so much over something so small. I know I am at your mercy because you the monopoly of this, so fighting is not going to help me because i need it. Just get this sorted please.</p> <p> </p> <p>Regards,</p> <p>Bongani Khumalo</p>