Connect ID issues weeks on end

I have been trying to connect my connect ID to my devices for over 3 weeks. I have called in, used live chat and still no luck every time I call or use the chat they tell me it has been escalated and someone will provide feedback in 2 to 24 hours. 3 weeks later and I'm still not winning. I put in the smartcard number and my surname or the customer number and surname and both come back with unknown error occured. But should I be a day late my account is suspended. Yet your customers are left waiting weeks for your assistance. Not good enough