1 reviews | Active since Mar 2011
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Hi
When you want to activate your services with DSTV, you are quite quickly asked to pay a pro rata yet when you want to pause the service, they can apparently only do this in a service centre, my decoder is faulty because of an installation by one of Multichoice's contractors who never initially ensured my decoder had a 100% signal, when I reset my decoder, it stays stuck on step 3 even though I could watch before the reset because the Explora refuses to continue if it doesn't get a signal above a certain amount then when I want to pause the service for a month, I get told you can only schedule it on my billing date, such a *******, I'm not asking for a refund, I'm asking for a pause of service till I can at least bring my decoder in.
Dear Mohammed
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Mohammed
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Mohammed
Please be informed that your DStv service is a month-to-month contract. When you pay your subscription, the contract for that month is therefore fixed on the package active as at the beginning of your billing cycle.
To fully align with our regulations, downgrades and suspensions can only happen once a month, on the day your next subscription payment is due. This is to now ensure that you adhere to the month to month billing rules. For this reason, we have scheduled for the service disconnect on the 22 February 2018.
I strongly recommend that you have the decoder tested at the nearest DStv service centre or agency. Our technical team will test the device and give relevant feedback in this regard. If the decoder is faulty, the service will be suspended till further notice.
Thank you for taking your time to contact us.
Kind regards
Dinah
Best regards,
Good day Mohammed
Please be informed that your DStv service is a month-to-month contract. When you pay your subscription, the contract for that month is therefore fixed on the package active as at the beginning of your billing cycle.
To fully align with our regulations, downgrades and suspensions can only happen once a month, on the day your next subscription payment is due. This is to now ensure that you adhere to the month to month billing rules. For this reason, we have scheduled for the service disconnect on the 22 February 2018.
I strongly recommend that you have the decoder tested at the nearest DStv service centre or agency. Our technical team will test the device and give relevant feedback in this regard. If the decoder is faulty, the service will be suspended till further notice.
Thank you for taking your time to contact us.
Kind regards
Dinah
Best regards,