CONFUSION REIGNS AT DSTV (MULTICHOICE) ACCOUNTS DEPARTMENT REVIEW NO 6.A LIGHT AT THE END OF A DARK TUNNEL

CONFUSION REIGNS AT DSTV (MULTICHOICE) ACCOUNTS DEPARTMENT REVIEW NO 6.A LIGHT AT THE END OF A DARK TUNNEL.

Before I embark on my next review I wish to place the following on record. There are consultants that will go the extra mile to solve problems. Kagiso is one on them and many of my queries were handled professionally and courteously.Thank you Kagiso, you’re a light in a dark tunnel.

To date I have submitted five reviews on Hello Peter regarding the shambles of my DSTV account. (This is my sixth attempt to make sense of my account) I will now concentrate on the decoder Multichoice in my opinion ******* charges to my account and which has been the source of the confusion and incorrect debits charged . The source of my problem however remained the same since May 2018. An unnamed consultant has added an extra view decoder to my account with smart card no *** and charges are raised against this decoder.

I have repeatedly over a period of almost 20 months informed Multichoice that there is only one active decoder but alas in vain. Let me make this clear at no stage, I have ordered an extra view and made this also clear during my visit to Multichoice head office in Randburg on the 9th April 2019 to replace a ******* decoder as result of numerous cutoffs suffered since the installation of the explora by Benoni car Radio on 29th May 2018.

The refurbished decoder only lasted until the 23 April 2019 and was replaced on the 24th April 2019 by Digi world Springs.The original installer Benoni Car Radio had no stock available at the time.

I was shocked to learn today that after 35 years Multichoice closed this branch and that every Benoni customer has now to visit Digi World Springs (a walk in centre) with no parking facilities. This the nearest branch for Benoni customers.

The Explora supp**** by Digi world is the only active decoder with smart card no ***.The problem of the extra view decoder was discussed telephonically with Cebo today (27.01.2020) at 8.00 am .This gentleman undertook to escalate the matter because the consultant who placed the extra view decoder on my account had to be traced ,before this decoder could be removed and charges stopped and removed.

I will now wait patiently for a number of days to see if any action in this regard is taken by Multichoice, failing which I will lay a ***** charge at the nearest police station, because the possibility does exist that the extra view decoder is activated for someone else viewing pleasure at my expense, because charges are raised monthly against the extra view decoder.