CONFUSION REIGNS AT DSTV (MULTICHOICE) ACCOUNTS DEPARTMENT REVIEW NO 5

CONFUSION REIGNS AT DSTV (MULTICHOICE) ACCOUNTS DEPARTMENT REVIEW NO 5 To date I have submitted four reviews on Hello Peter regarding the shambles of my DSTV account. (This is my fith attempt to make sense of my account) I will now concentrate on the debits orders which Multichoice in my opinion ******* app**** to my account. Account details were with the help of Mr K from Multichoice made available via email.. The details contained in the documents were clear to a certain date, but confusion reigned once my price lock account of R949 ended on the 30th April 2018. During May 2018 an amount of R1027 was paid for May 2018.How this amount was calculated is unclear, although fees for nonexistent extra view were added and later reversed. No problems were experienced during the 24 months of the R949 Price lock period “ A new price lock contract for R959 was entered into on 29th May 2018.Multichoice charged an amount of R1842, which was the combined amount of two stop orders. This amount was reversed by my bank. This reversal lead to an endless battle, two ******* decoders as result of many cut offs, one trip to Multichoice head office ,endless conversations with call office staff, all in vain until eventually Multichoice clarified the position by stating:. “The debit orders were R771.29 and R1071.26. We have escalated your query to our CEO team. We apologise for the delay in resolving the query. Regards K “ On the 13 Dec 2019, 10:17 I rep**** as follows: The debit orders were R771.29 and R 1071.26.? Please explain in respect of which month-year and decoders and service these debit orders were app****. Keep in mind that R849 was paid for April 2018 and R1027 for May 2018 all by debit order, resulting in a total payment of R 1876 for April/May 2018. Thank you Frans B DStv (MultiChoice)'s reply: 07 Jan 2020, 18:18 Hi,

We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards DStv: Hello Peter Team My reply 14 Jan 2020, 06:35 Good morning Hello Peter Team Are you now in a position to explain the double debit orders of R771.29 and R1071.26 debited to my account in May 2018 ?

Regards Frans B My reminder 18 Jan 2020, 09:41

Frans B: 18 Jan 2020, 06:35

Good morning Hello Peter Team It is 11 days since you promised feedback .Are you now in a position to explain the double debit orders of R771.29 and R1071.26 debited to my account in May 2018 ?

Regards Frans B I find it hard to understand that a company such as Multichoice cannot explain why one consultant found it necessary to apply two stoporders to a fully paid up account for one active decoder and takes ages to explain their actions.