1 reviews | Active since Dec 2012
Confusion - No one can explain
We were disconnected from the 11th May 2015 to the 25th of May 2015.<br> Phoned Multichoice on the 25th May to find out balance and get reconnected. Was told HAD TO PAY the amount of R1 348.00 or would not be reconnected. Did so and was reconnected. The same day received a message on my cell phone to \Please pay an additional R23.40 and we'll reactivate your services"<br> I phone them back and was told that \""No they made a mistake and was only suppose to pay R439.50 according to the balance on my statement and now my account was sitting on CREDIT of R908.50<br> Then Adjustment and reversal started happening on the account. which I've spend hours on the phone to get someone to explain to me what some of them were for.<br> This is all unacceptable to us pensioners. Simple maths .... R908.50credit less June 2015 Subscription of R804.00 = R104.50 CREDIT BALANCE<br> WANT MY CREDIT!!! <br> MY CUSTOMER NUMBER IS ***2"""
It is with regret that we learn of the frustration and inconvenience you have experienced with regards to our account. Please accept our sincere apologies in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have checked your account and noticed that when you called on the 25th June 2015, your account had an overdue amount of R439.50. At the time to have your service activated the amount below was suppose to be given to you:
Overdue Amount R 439.50, + reconnection fee R50.00 + Premium subscription for 255 until 275 R69.90 + Premium subscription for 285 until 276 R699.00 = R1258.40 . A payment of R802.40 was made on the 1st July 2015. There is no credit amount to be paid back.
Please be advised your account is now paid until 27th July 2015, your next payment amount of R804.00 is due on or before the 28th July 2015.
Here are our touchpoints:
@DStvcare (
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with regards to our account. Please accept our sincere apologies in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have checked your account and noticed that when you called on the 25th June 2015, your account had an overdue amount of R439.50. At the time to have your service activated the amount below was suppose to be given to you:
Overdue Amount R 439.50, + reconnection fee R50.00 + Premium subscription for 255 until 275 R69.90 + Premium subscription for 285 until 276 R699.00 = R1258.40 . A payment of R802.40 was made on the 1st July 2015. There is no credit amount to be paid back.
Please be advised your account is now paid until 27th July 2015, your next payment amount of R804.00 is due on or before the 28th July 2015.
Here are our touchpoints:
@DStvcare (
Best regards,