confusion and no urgency

After waiting 3 whole weeks and calling in multiple times where I was getting kept on hold my Dstv Explora finally got delivered on Monday. I did what they said I should and I called in to get moved to HD as these are the formalities. However I did notice that the Dstv Compact Plus that I had asked them to move me to and that I have been paying for is not on. Basically I am being billed for channels that I cant view because I have been paying the "Compact Plus" amount. I called them amd I asked if they could return the channels and they said no as I am on pricelock for 24montha. I aware of this because this is what I asked for but when I was changing changing ownership from my mom (deceased) to my name I discussed this. I am very disappointed in multichoice becauae they dont even act with a sense of urgency. The lady I called told me she would refer me to someone who is goin to call me and I am yet to hear from them. If i cant get put back on Compact Plus then they can cancel my subscription as a whole cause Im always running after you guys.