Confused staff and terrible service

I payed R400 on the 25.04.2020 as per usual, now today I wake up and my services have been suspended, I then call the call center to enquire and the agent tells me because I upgraded mid last month my package is still premium and I'm required to make a further payment of R460 so I explained to her that when I paid the R400 I assumed or taught my account wud be automatically set back to normal package of R400. She says no that's not the case which I was not aware. Now my thing is I paid R400 and I'm sitting with a suspended DSTV downgrade me then to my normal package and apparently 2 days have passed they can't do that I must pay. Now I don't have R400.. So I said to her can I make arrangement for my account to be activated and the R460 to be deducted on the 25th.05, she says that's a different department but I must send and email to *** which I did but now there is no automated response to confirm receipt of my email... I then phone back now the new consultant says no I was given the wrong information I must now email to *** now what is most irritating here is that the right hand doesn't know what the left hand is doing no wonder most clients are confused about DSTV services, never mind my time and the airtime and data used is almost to the amount I'm owing. Can someone who knows wat they doing call me and assist course now this is an unnecessary inconvenience.