TZ
Thabile Z
1 reviews | Active since Aug 2015
07 Sept 2015, 15:42
Confused customer
I have received an sms advising that I have to pay 176.67 today. I don't understand why should I pay so much because according to my knowledge I have to pay less than R120. I called the call center and I could not get through because they are experiencing a high call volume of calls. I was advised that my call would be answered in 10mins but i ended up holding for about 30minutes that is when I gave up. Please assist
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Replies (1)
DStv (MultiChoice)'s replyOfficial
07 Sept 2015, 16:15Hello thabilezondi88,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply07 Sept 2015, 16:15
Official
Hello thabilezondi88,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,