Confused and not happy

On the 27/12/2017 got an sms from Multichoice saying my "DSTV has been suspended due to non-payment, Please pay R415 & we'll reconnect you" my ref ********** 3. I called in their service center a guy by the name of Lincton Stanley who told me that I did not pay on the 25th as according to my pay date but what puzzled me is that I have always paid my "subscription" around the 28th, 29th & it has never been closed at any point, I asked the guy to check when I paid in NOV 2017 he confirmed the 28th I asked why it was not closed then he told me about the system. I work at Capitec Bank they close at 17:30 from the 25th to 1st I do not lunches or breaks as I am management because its always busy during that time meaning I do not have the time to go and stand at PEP where I love paying my DISH at & I won't change that, Why are you guys having double standards ? the 25th of December was a holiday & the 26th (maybe not for you) on the 27th you decide to "suspend" my subscription not an account as you like treat it as! I will not pay the R50 you guys have decided to charge me as extra for "non payment" you can open my dish & i will make time to go & pay the R365 at PEP today still or you can just cancel the subscription.