confused

Please may someone assist me.

the billing on the website is incorrect. I have contacted the call centre and was told that I owe R959 that will go off as a debit order. when I log on to the website to check my balance it is showing that I owe R1636.42 and that balance does not tie up with the transaction history. I have has dstv for less than a month now. that amount is totally incorrect.

I have sent a message on the website and have not received feedback.

please assist on correcting the balance online.