1 reviews | Active since Mar 2012
Conflicting advice and *********** personnel
It is now over a month that emails are being send back and forth with Multichoise on my account, payments, services paid for and not available as well as my online account unupdated. This has now reached a total ridiculous and unacceptable answering stage from Multichoice as now again they claim my account to be in arrears after I have been told there is nothing outstanding. They also kept on telling me to pay online and reactivate my services of which I could not do for a month and the services were suspended due to a lack of correct information and technical errors/challenges from their side.<br> I am truly frustrated with Multichoice staff as they either lack knowledge or do not bother reading back on email traffic to fami****ize themselves with the history of this problem.
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your billing query.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your billing query.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert