1 reviews | Active since Sept 2018
Condescending & Unprofessional
On the 3rd of May I contacted multichoice to try and downgrade my subscription. Tried the chat platform and after waiting for over 30 minutes for someone to attended to me I have up and tried their whatsapp and after selecting an option to downgrade the only options I was presented with was for a price lock so that option did not yield any results.
So on the 4th tried the live chat and I got through to Hlakaniphile Mbatha I requested to be downgraded on the same day and also asked for a calculation of how much was due since I was on premium for 4 days. She asked for a few minutes, she returned and confirmed that my request was scheduled and that the amount due was R48 and due on the 1st June and that was it done as requested.
Today the 8th May i woke to learn that my subscription has been suspended, via live chat got through to Jackson Nkukane how was Rude, Condescending and Unprofessional. Told me that it was my fault and that I had to pay for the 8 days before I can be reconnected. And disconnected the chat.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Downgrades the same as disconnections are only done on the customer's payment date. Your payment date is on the 1st of every month, if you request a downgrade on the 3rd, it can only be scheduled for the 1st of June which means you'll need to pay for the current package.
Regards
The DStv Hellopeter Team
Best regards,
Downgrades the same as disconnections are only done on the customer's payment date. Your payment date is on the 1st of every month, if you request a downgrade on the 3rd, it can only be scheduled for the 1st of June which means you'll need to pay for the current package.
Regards
The DStv Hellopeter Team
Best regards,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter Team
Best regards,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter Team
Best regards,