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Zunaid P

1 reviews | Active since Jul 2018

02 Feb 2023, 18:03

Concurrent Streaming Error all the Time

Multichoice what is your take on the concurrent streaming on devices, this is so frustrating, we pay for a premium subscription which previous allowed for devices to be registered and we could stream on all the devices, now your business model is gone to **** and because of that you only allow 1 device to stream at a time, then you found a legal way around restricting concurrent streaming so we could not say or do anything, so we accept it like we accept Load Shedding and *******ion, Anyway I have 1 device registered currently for DSTV Now, everytime I travel and try to stream I get the error pertaining to concurrent devices streaming, I then have logout, change my password, reboot my phone and press "OK" over and over and over, when I call in or live chat all the consultant tells me is what I have done already, reboot/reset/keep trying, that is pathetic

I have been a Multichoice customer since I can remember and that will be over soon, the only Hold DSTV has on its customers that are moving to Netflix/PrimeVideo etc is the SuperSport

So this Rant is to let DSTV know that soon Multichoice will be a distant memory unless the entire business model is relooked at and customers are actually important

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Feb 2023, 18:18
Official
Hi  Zunaid, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
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Zunaid P's update02 Feb 2023, 19:01
Reviewer Update
Awaiting your response Anxiously