EM
Elaine M
1 reviews | Active since Apr 2018
08 Apr 2018, 15:09
Concerned customer
I have never experienced such bad customer service asI did today at multi choice.I have been calling for the past 3hours trying to get my account activated but I was not helped I call 5 consultants and no help ,they asked me to send the proof of payment which I did but no help.I feel very undervalued as a customer multi choice customer service Is bad,I am verydisappointed and concerned.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
09 Apr 2018, 09:12Dear Elaine Moloi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Apr 2018, 09:12
Official
Dear Elaine Moloi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
09 Apr 2018, 12:02Good day Elaine
Thank you for taking my call today.
As discussed, I apologise for the poor customer experience.
You'll be pleased to know that the service is now reconnected. Please send the proof of payment to *** for the allocation of your payment.
Furthermore, the payment date for Mr Moloi's DStv account is on the 3rd of every month. Paying for the service late will cause the disconnection of service and the R50.00 reconnection fee. Kindly ensure that the account is paid on date.
We're here for you, feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply09 Apr 2018, 12:02
Official
Good day Elaine
Thank you for taking my call today.
As discussed, I apologise for the poor customer experience.
You'll be pleased to know that the service is now reconnected. Please send the proof of payment to *** for the allocation of your payment.
Furthermore, the payment date for Mr Moloi's DStv account is on the 3rd of every month. Paying for the service late will cause the disconnection of service and the R50.00 reconnection fee. Kindly ensure that the account is paid on date.
We're here for you, feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,