vA
verona A
1 reviews | Active since Mar 2017
01 Mar 2017, 17:04
computer error debited twice
<p>I'm a debit order client and this is not the first problem I'm having,last month they debited me twice due to a system error on their side!I went to multichoice in person,Raymond Hans assisted me and according to him everything was sorted I needed to pay R430 which I did I have proof!and I was happy 3days later my account was cut!I made a call and the agent told me I needed to pay cause my account is in arrears apparently this double debit that they took they reversed it back into my account,which I have no idea about my bank account doesn't show so as well as I never receive any bank notification !I'm highly upset about this how does a fault on their side become my problem?I need my services reconnected and they need to sort this error out on their side they also need to reimburse my bank chargers because it messed up my other debit orders</p>
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Replies (2)
DStv (MultiChoice)'s replyOfficial
01 Mar 2017, 17:55Dear Verona
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
DStv (MultiChoice)'s reply01 Mar 2017, 17:55
Official
Dear Verona
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Mar 2017, 15:53Good day Verona
It was not possible to get hold of you and discuss your query telephonically.
We have checked the account and confirm that there was a double deduction from your bank account. However, this was rectified and R430.00 was refunded to you on the 02 February 2017.
On the 06 February 2017, your debit order payment (R860.00) came back unpaid. On the same date we received R430.00 which is the monthly subscription for February 2017. We did not receive the refund balance that was paid to you when the debit order came back unpaid.
The total balance required for the reconnection for your service is R697.98. Paying this amount will keep your service active till the 31 March 2017.
Thank you for taking your time to contact us.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply02 Mar 2017, 15:53
Official
Good day Verona
It was not possible to get hold of you and discuss your query telephonically.
We have checked the account and confirm that there was a double deduction from your bank account. However, this was rectified and R430.00 was refunded to you on the 02 February 2017.
On the 06 February 2017, your debit order payment (R860.00) came back unpaid. On the same date we received R430.00 which is the monthly subscription for February 2017. We did not receive the refund balance that was paid to you when the debit order came back unpaid.
The total balance required for the reconnection for your service is R697.98. Paying this amount will keep your service active till the 31 March 2017.
Thank you for taking your time to contact us.
Best regards
Dinah
Best regards,