compliment

A few weeks ago , I posted a review based on my experience at Maponya DSTV outlet . Although I raised a few points that were of concern to me , I must says that I received a very warm phone call from the Company's Media Liason's Officer who Listened empathetically and responded to all my concerns and questions without being defensive of justifying anything . This kind of service installed a sense of confidence in the provider, brand and what it stands for . I was really pleased with the assurance given to me as a customer . I was reminded that I am not just a number or a premium but an important contributor to the growth of their business . In that I would like to say , Service excellence does not come with rectifying what is wrong but it comes with pre planning for what is right and how it can be improved .