CV
Chad V
1 reviews | Active since Jan 2017
27 Apr 2017, 10:22
Completely Useless
<p>I have been trying to rent a movie on Box office since last week, and whenever I submit the rental code, the movie is never available. I then had to phone and the agent sounded completely uninterested and took more than 10 minutes on the phone before we got cut off. And the problem still hasn't been solved. I don't understand why we pay so much for a DSTV subscription and a simple service like box office doesn't work and we have to spend so much airtime calling the call centre and the problem still isn't resolved.</p>
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
27 Apr 2017, 11:21Dear Chad Vaughan
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter team
Best regards,
DStv (MultiChoice)'s reply27 Apr 2017, 11:21
Official
Dear Chad Vaughan
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
28 Apr 2017, 08:41Dear Chad Vaughan
We would like to take this opportunity and thank you for bringing your query to our attention.
As discussed, kindly check the signal strength and quality on all the tuner's 1-3 and i will contact you on Tuesday for the information.
Furthermore we have reversed the R35 that was charged yesterday on your Box Office account.
Please accept our sincere apologies in this regard.
Feel free to contact us should you have further questions.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply28 Apr 2017, 08:41
Official
Dear Chad Vaughan
We would like to take this opportunity and thank you for bringing your query to our attention.
As discussed, kindly check the signal strength and quality on all the tuner's 1-3 and i will contact you on Tuesday for the information.
Furthermore we have reversed the R35 that was charged yesterday on your Box Office account.
Please accept our sincere apologies in this regard.
Feel free to contact us should you have further questions.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s replyOfficial
04 May 2017, 16:19Dear Chad Vaughan
We tried contacting you today to no avail.
Kindly try to rent again as it was confirmed from our technical team that the problem has been fixed.
I will contact you tomorrow to confirm if you were able to watch the movie.
Feel free to contact us should you have further questions.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply04 May 2017, 16:19
Official
Dear Chad Vaughan
We tried contacting you today to no avail.
Kindly try to rent again as it was confirmed from our technical team that the problem has been fixed.
I will contact you tomorrow to confirm if you were able to watch the movie.
Feel free to contact us should you have further questions.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s replyOfficial
05 May 2017, 10:53Dear Chad Vaughan
Thank you for taking our call today.
As per our telephonic reference, try renting any Box Office movie, I'll contact you on Monday for follow up.
Feel free to contact us should you have further questions.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply05 May 2017, 10:53
Official
Dear Chad Vaughan
Thank you for taking our call today.
As per our telephonic reference, try renting any Box Office movie, I'll contact you on Monday for follow up.
Feel free to contact us should you have further questions.
Kind regards
Lebogang
Best regards,