Completely dysfunctional customer service

I previously wrote a review on my experience with trying to get a refund for an incorrect (*****ulent??) bill from DSTV. I have called DSTV customer service 10 TIMES!! After the penultimate call a service consultant called me back assuring me that she would call back and tell me when the refund would be in my account which of course has not happened. What is completely exasperating and shocking, is having called in again today only to be fed back the same mind-numbing mistakes that have been repeated on the previous 9 occasions. It is also very clear that DSTV do not have the technological capability of recording calls because my problem would have been resolved a long time had the recorded calls capability indeed existed.