Complete *******. Access clients pay R299 and get 3 months of Compact.

You complete and utter *******s. On 15 th Dec I upgraded from Access to Compact. The call was made@19:05. I had to pay Pro Rata of R121 which i did. The agent then told me that they're running a special for Access customers giving 3 months of compact for R299. I triple confirmed this because it sounded like a load of ****. She assured me that if I pay R299 I will get the 3 months Compact. So I paid over R421. This should have been the total until 4th of March. On the 4th Jan 2021 I paid R165 because I checked my balance via ussd. I'm total I paid over R586. I had no clue what the R165 was for but thought it had something to do with correcting the balance owing for 3 months.

I phoned them today because I checked my balance and I owe R397!!! At 8:58 Saxil (From Technical operations) phoned me and I explained the whole scenario to him. He said I must just ignore the ussd balance owing, but I told him it cannot be ignored because it's not right!! Then the phone call dropped.

Listen the the recording in the 15th Dec 2020 @approx 19:05. At 9:15 I phoned in again and asked to speak to Saxil who dropped the call on me and has not phoned back!!

Saxil you're a rude, arrogant fool! Why did you not phone me back when the call was dropped. Now 20 min later you have still not bothered to phone me back.

You're a bunch of ******* ********* **** holes. I'm downgrading immediately and you owe me money now. I will not accept you taking credit for my next payment, transfer it back into my account to the tune of R354. Which is what I have overpaid: 4 Jan paid R165 for who the **** knows what. So take R110 for Access fee from the R165 leaving R55 plus the R299 paid on Dec15th and **** off you bunch of unthethical ******* no scruples (think of every swear word.......) Downgrade took place now@9:30 I'm R259 in credit. Far from the way I worked it, but take the extras and shove it up you corporate corn holes!!