Complete mess up of my billing

I have had a good experience with DSTV. I was on the price lock plan until end of November and at the end of that is when everything went wrong.

I have been incorrectly billed and my account suspended for no reason. I have called your call Centre and received no assistance. 1. I received a message on 30 November saying my next payment would be R1023.00. I called and asked why that was the case given that my price lock plan was changing to a normal premium plan with catchup and the payment for that is R879. The person I spoke to apologized for the mistake and said it would be fixed. 2. On 7 December, Refilwe from your call centre called me asking if I would like premium price lock to pay less per month for 24 months on premium. All she explained to me was that I had to pay by debit order (which I already do), had the option to cancel with a cancellation fee and could downgrade to another DSTV package in the 24 months if I wished. I agreed to the price lock option. 3. On Friday, 22 December, I received a message that my DSTV account had been suspended due to non payment. I immediately called to ask what was going on because I pay by debit order and don’t understand how it’s possible for me to have non payment. I spoke to 3 different people. The first person had me on the phone for 14 minutes and didn’t solve my issue. The call cut. The second person kept me on hold for 10 minutes and I hung up. The third person told me that I had to pay an amount due to the new price lock plan I had signed up to on 7 December. I told her this is unacceptable because the person who spoke to me on 7 December never told me this or sent me documentation saying this. Given my right as a consumer to have a 30 day cooling off period, I told her to cancel that price lock plan, put me back on premium and have it go off as a debit order as it always has. She agreed to do this and reinstated my services. 4. To my surprise, today the 27th of December I receive yet another message saying my services have been suspended and I owe R1194.

Please explain to me. How do I owe R1194 when I am on a premium plan for R879? How is it possible for me to have “non-payment” when my debit order goes off at the end of every month? What is different about this month? Why is it not a debit order as always?

And finally, can someone who knows what they are doing fix this once and for all? I am tired of calling your *********** call center and not having this issue sorted out.