Complete lack of front end customer service

We tried to do pricelock for our parents and it was very difficult to do online with poor phone skills (they could not speak proper English and could not take down a street name- after 30 min we just killed the call) Then I went to the Durban walk in center. The place is a disgrace to DSTV. Waiting times of 1-2 hours. Dirty, uncontrolled and rude staff. After waiting an hour I walked out. This place makes home affairs look professional and efficient. You are by far your worst enemy. So after trying our best and dealing with probably the worst customer service I have ever seen, we just gave up and are exploring alternative options to stream. You have a serious problem with unskilled staff in your front facing customer layer. Please also no more excuses that covid is responsible. Your staff just do not give a hoot for customers