Complete lack of customer service.

Service suspended without notice. On requesting statement for annual payment, I were informed that they are unable to provide statement for the last year and advised me to pay anyway. My last statement provided in October 2014 showed a large credit. Currently requesting me to pay double the normal rate to have service turned on without access to statements. Online amount \outstanding and call centre amount differs with R2000+. <br> Now o 3rd call to customer service. First call 43 min second got cut at 1 hour