Complete lack of aervice

I called in as my services had been cut because of a mistake on the side of multichoice. Once this was resolved with no apology offered, I then was unable to access all the services to enjoy the explora services that I pay for. I was on the phone for a total of 13 minutes 8 of which were spent on hold. The. I called again to speak to someone else who kept making me reboot and this lasted a further 13 minutes. This has been an expensive exercise and I still have not had my issue resolved. Airtime does not come cheap and Multichoice does not seem to care.