Complaints DSTV

i receive regular messages when the screen goes blank and a message appears stating I have either a poor connection of signal lost to bad weather THis happens while i am watching channel 144. On Monday evening the message appeared at about 18:20. I had a frozen screen until about 19:10.I had to switch the decoder on and off before the program continued

For the past few days I have been receivind messages to say that i am either not subscribed to a particular service alternatively my account has been suspended. This happened on two occations tis afternoon. Once again it Wa on channel 144.I went onto the DSTV app to correct the error code E16-0 A message appeard to the say the error will be cleared after about 10-15 minutes. After about 20minute I switched the decoder off. Only then was the error restored. A few minutes later the same error reoccured.

i then phoned your customer care service on two occosations – Both stating I must be identified, On the first occasion I used my customer number and the second occasion I submitted my ID number. In both cases a was told that my numbers do not exist. I then phoned again an used the option of not being a client. When i spoke to a consultant she said I must switch off the decoder at the wall. After a while a asked her if I could switch it on again. When i picked up the phone she rang off.

I have been a custumer for more than 20 years.Since then the service has deterioated so such an extend that I am seriously considering cancelling my subscription. Also the decoders used are giving more problemes than ever. If this continues over the next few days I will be cancelling.

Your enail address *** does not work either. After 5 attempts i still get the same message '***.' on 27/03/2024 17:17 Server error: '501 <***.>: domain missing or malformed'

I am also going to lodge a complaint with the independant Broadcasting Authority