Complaints

am experiencing difficulties as far as communication goes with you as a company a while ago i called in requesting to have my package upgraded from R105 to R519 and a day or two later before payment date i called in cancelling my upgrade so it stays on R105 pm and i would have to pay pro rata totalling to R220 i was fine with paying that so the trouble starts when im logging in on my app so i can make the payment on the 25 im told to pay a sum of R650 and some change i couldnt understand because i have cancelled the upgrade so i did not pay that amount insted paid R105 i had been paying my subcription later was discontinued i called in numerous times no matter how many time my air time ran out your services are ****ty becaise you do not return calls nothing today i spoke to a consultant because i wanted to make a payment because on the app it said to pay R81.and some change after paying the consultant said to pay an additional R62 of which i did NOW I CALLED IN BEFORE MY SUBSCRIPTION WAS DISCONTINUED BUT YOU DID NOT DO THE DOWNGRADE YET I MUST SUFFER FOR YOUR INCOMPETENCE I HAVE REFERENCES FOR EVERYCALL I MADE AND LET ME INFORM YOUR THAT YOU WILL BE HEARING FROM MY LEGAL TEAM AND I WILL GO OUT OF MY WAY TO MAKE SURE YOUR REPUTATION IS TARNISHED FOR MY MONEY PAID IN YET THERE ISNT A RESOLUTE CHECK ON THE SYSTEM YOU WILL SEE WHAT IM TALKING ABOUT AND THIS IS MY LAST ATTEMP NOT THAT YOU WILL BE BOTHERED ANYWAYS you do have competion and i will gladly subscribe to them