Complaints

I bought a dstv explora decoder which has not reached 12month warranty yet.April 2023 it started loading up to 95 and restarting all over again.I called the dstv line and was advised to take it to Dstv centre,of which I did.Lady assisting me plugged and said it cannot be fixed and I need to buy a new one.I informed her that this one is less then 12months and has not reached its warranty and i spent R1999 buying it..She added that I bring the old one which has an active insurance.I asked her how does an old one have an active insurance when I was not informed that I can claim or transfer insurance to the new one I bought in May last year 2022.Anyway I informed my husband.We then contacted dstv on the 24th April 20:23pm the gentleman I spoke too said that the Warranty only works /covers 5months after the purchase on a new decoder ..5months? According to which consumer act? Anyway I called again with my issue on the 30th April 12h17pm I called again a reference nomfundo ref481×××,who In formed me to call the insurance department the following working day on *** of which we did..I was also informed that I needed to purchase a new decoder.

How is this possible? Without the 12 month warranty still active.