Complaints

Good day,

I`ve been calling DSTV South Africa for about a month now for them to resolve account with no luck.It seems there`s no one that has answers or solutions.I payed R200.00 on 02 July 2019 because I had a R200.00 due to me or overpaid in May 2019.The consultant told me I should pay R198.00 for July as I had the R200.00 that was overpaid in May.On the 15 July,my services were deactivated and I received an sms saying I pay R384.85.I called in and I was told the mistake was on their side and I was reconnected.To my surprise,I got another sms saying I should pay R434.85 .I called in again,I was told again that the mistake is on their side and they will escalate this recurring error(s) and I will get a call from their account department.I now have to pay about R800.00 to be reconnected.It seems I was charged R50 to be reconnected every time they reconnect me without my knowledge.

Regards, Ncedo Mbekeni ***