Complaint- Terrible service!!

I've had DSTV for quite some time more than three years- I've recently opted to update my banking details as well as the debit date to an earlier date. An advisor explained the policy, processed everything accordingly and confirmed everything in email, two days later they shut down my services. I had to contact their offices, get shoved from pillar to post for 4 hours to get assistance. A few days later, ( last week Thursday- 12.05.2020) i got disconnected again, to date our services have still not been reconnected nor have they debited the confirmed amount. I've emailed them, contacted them with no luck. I am honestly so disappointed as this is not cheap and as a paying customer i would expect some level of assistance.