complaint still not resolved

I logged a complaint on 8 March 2015 on Hellopeter regarding my bad Multichoice service and my decoder that was faulty. I received a reply on 9 March from a rude consultant advising they will be doing an investigation.<br> <br> And that was it, I have not heard anything after that.<br> <br> My problem still is that Multichoice insisted more than 3 times that my exchanged decoder was not faulty and I should get installation people out! I did that and still the decoder was not working! When I took the decoder in for the 5th time they saw it was indeed faulty and then exchanged.<br> <br> I want my money that I paid for installation people to come out refunded to my account (R750) aswell as the money I paid but was unable to watch tv.( 7,8 and 9 March)<br> <br> I am done being patient. Please resolve asap.