*********** complaint resolution

I logged a complaint about disconnection on a paid account last week. Mt service was reconnected however an amount for Netflix was claimed. I responded that there is still an issue however me response was ignored now I am disconnected again. My account needs to be fixed and I need to be reconnected. I paid the amount that I pay every month and includes Netflix now I am being asked to pay an extra 200 for Netflix. This makes no sense. Look at my account and what has been paid properly and fix my account and credit me for the days that you are disconnecting me. This is ridiculous