Complaint Regarding Poor Service and Difficulty in Renewing My Contract

I am writing to express my dissatisfaction with the service I received while attempting to renew my contract, which is due to expire soon. I have been a loyal customer for may years, but my recent experience with your call centre (mbolelo or numphelelo) (spelling) has left me extremely frustrated.

I called your customer service team the last week and again today, hoping to discuss my options for renewing my contract, as my current one is coming to an end. Unfortunately, I faced several issues:

Long Wait Time: I had to wait a long time before speaking to a representative. This was not only inconvenient but also unnecessary given the simplicity of my request. Unhelpful Representatives: Once I was connected (Numphelelo or mbelelo), the representative seemed ill-equipped to assist with my request. I explain my issue, then se askes me so how can she "help" me??!! She couldn't (or didn't want to)even put me through to her supervisor. PATHETIC! This is extremely disappointing, especially as I had hoped to resolve this matter well in advance of my contract’s expiration date. Now i have to pay an higher month-to month rate when my contract expires, then i can cancel the subscription. If i cancel it now, a couple days early (according to your representative) i'll pay a cancellation fee. SHOCKING! It seems to only option now is to cancel my contract. Other than the cost, i now understand why people rather go with netflix only.