1 reviews | Active since Jul 2013
Complaint Regarding DStv’s Failure to Assist with Showmax Service Activation
Dear Hello Peter Team,
I am writing to formally lodge a complaint regarding the ongoing issues I have experienced with DStv and Showmax. Despite subscribing to Showmax through my DStv account, I have been unable to activate or access the service. Despite multiple attempts to resolve the issue, DStv's customer support has failed to provide any meaningful assistance or a clear resolution.
I have followed all provided instructions to activate the service, but I continue to encounter errors. Additionally, DStv support has escalated the issue to the Showmax team, but the problem remains unresolved after over a week. The lack of urgency and clear communication from DStv has been incredibly frustrating.
As a paying customer, I expect that all services tied to my account, including Showmax, function properly. I request immediate action to either resolve the issue and activate my Showmax service or provide me with a full refund for the service that I have not been able to use. If the issue cannot be resolved promptly, I would like to cancel my subscription entirely.
I look forward to your prompt attention to this matter.
Sincerely,
I am beyond frustrated with the absolute lack of accountability between your two platforms. I have been sent back and forth between DStv and Showmax, with each party refusing to take responsibility for resolving my issue. DStv insists the problem lies with Showmax, while Showmax claims they need to escalate the matter to DStv because my account is with you. This endless loop is completely unacceptable.
Your inability to provide a straightforward resolution shows a complete disregard for customer service. If neither of you is willing to take ownership and resolve this issue immediately, I see no reason to continue paying for either service. Consider this my formal intention to cancel both DStv and Showmax if a resolution is not provided without further delay.
Fix this, or I walk.
I am beyond frustrated with the absolute lack of accountability between your two platforms. I have been sent back and forth between DStv and Showmax, with each party refusing to take responsibility for resolving my issue. DStv insists the problem lies with Showmax, while Showmax claims they need to escalate the matter to DStv because my account is with you. This endless loop is completely unacceptable.
Your inability to provide a straightforward resolution shows a complete disregard for customer service. If neither of you is willing to take ownership and resolve this issue immediately, I see no reason to continue paying for either service. Consider this my formal intention to cancel both DStv and Showmax if a resolution is not provided without further delay.
Fix this, or I walk.