Complaint & refund request

<p> I own an M-Net ComCrypt 4000I decoder, over the past few months I have experienced terrible signal issues. The problems seem to persist on Saturday’s specifically while watching rugby on SuperSport. </p> <p> </p> <p>However the latest issue is an E3 flashing error code on my decoder. I believe this error message relates to signal issues and the call centre staff are always quick to blame the weather when signal issues are experienced however it is a calm, wind free night in Cape Town.</p> <p> </p> <p>I was busy watching MasterChef and suddenly I loss signal and the error message E3 message started to flash.</p> <p> </p> <p>According to your website, M-Nets vision is “Our vision is to be the leading African storyteller and, in so doing, set the benchmark for the continent’s content industry.</p> <p>We partner with the best in the field to produce and acquire the most entertaining and informative video entertainment in Africa. In this way, we play a leading role in developing and ups****ing the industry. Our global outlook is matched by hyper-local insights and we are continually looking for ways to improve on what we do.</p> <p>Our mission is to create relevant, aspirational video entertainment that resonates with our communities. In our drive to create content that people talk about, we are building active communities whose members engage on all platforms.”</p> <p>M-Net has failed their vision, as they are not telling any story because there is no signal. </p> <p> </p> <p>I’m tired and furious with being inconvenienced by M-Net and not been able to watch my programs while I duly pay my subscription of R369 each month! I demand my subscription for October to be refunded due to lack of service.</p> <p> </p> <p>Please ask your Customer Service agent to call me to arrange this refund.</p> <p> </p> <p>Regards</p> <p>Catherine Bryington</p>