Complaint poor service for the 3rd time no assistance

Good day this is the 3rd time I am writing a review complaint about multic hoice

In September i told them they need to debit my husbands account which they failed to do and said the account is undebitable which i cannot understand why as its a normal capitec savings account everytime I call they day we reverse the funds which is not true again as i have advised I cannot leave my premises because both me and my husband is disabled i called this morning to have a force debit arrange and was informed by Celeste Van Sensi that it can't be done as it over the limit of R1000 now we in arrears and they can't even deduct the money I'm fine with paying the outstanding balance however I cannot go stand in a que to make payment but hence i requested a debit order

I'm sure this complaint will also be attended to after two days because that's the poor service they provide i think I should just rather cancel this prescription as its draining takes a lot of airtime amd energy out of me

Since July i still didn't get a follow up from the comaplints department of other concerns i had like who put my package on price lock now i must keep paying reconnection fees

I need this urgently attended to please contact me on ***