Complaint on DSTV call centre service!

I wish to lay a complaint on your employees that have failed to assist me on the request to reset the log in details of the DSTV App on my phone.

I made three calls today. The first lady advised that she was unable to assist as I did not have my partners ID number which was quite odd as I was able to issue her with the card number but she said she was unable to pick up any details on your system.

I called back and got through to the second lady whose name I did not catch, I then conferenced the call with my partner and he gave her his ID number. We proceeded I was kept on hold several times which led to the hold of over 20 minutes without her coming back to me. Due limited air time the call dropped and I did not receive the curtesy and or decency of a call back.

Then when I called back for the third time where I was put through to a lady by the name of Wendy. I mentioned more than twice to her that after the previous lengthy call I was running low on air time again. She was not incognisance of this as she also put me hold several to the eventuality of the call dropping again. Again no curtesy or decency of a call back.

I loaded more air time and immediately called back in to the call centre number and the number just rang without an answer. I am assuming it was end of day and I as a paying customer was left hanging.

I understand from the beginning of all the calls it was mentioned that the calls are recorded. I wish to request these calls which came in from my direct number.

In addition to all of this I have sent a similar review to the WhatsApp number which does not go through.

I will be laying a formal complaint.

I await your response with the calls attached!