Complaint of very poor and unacceptable service from Dstv

Dstv are unable or incapable of providing me with the Catch up service i am paying for on my Premium package. They admit they have a technical problem with this which is a month long and no end in sight to fixing it. They say they will not compensate me for this loss of service which in my opinion is *******. The manager Xolele will not return my call, obviously does not want any discussion on this matter. It is quite clear and obvious why dstv is losing customers at the rate they are, shocking service.