Complaint of poor service and *****ing of money for services not rendered

I am DSTV subscriber and 2 weeks ago I started having issues with my showmax access on my phone as it kept saying that my service needs to be upgraded which I didn't understand. This morning I called their call centre and spoke to 2 ladies named Nhlanhla at 10:41 am and Ntombi at 10:56 (10 May 2020) who were both useless and *********** to say the least. I have learnt that I am paying R49 monthly for Showmax which I am not enjoying and when I asked to cancel the service I was told I couldn't be assisted and the lines was dropped in my ear. I want to understand what kind of underhand tactics Multichoice is using to ***** money from honest consumer and not afford the service I am paying for. I don't expect a company of such magnitude to do business in bad faith

I would like to be called so that a speedy resolution can be reached.