MB
MAUREEN B
1 reviews | Active since Oct 2013
12 Feb 2024, 09:52
COMPLAINT NOT SORTED AS PROMISED
I had a complaint which they rep**** to then Dstv called from Hellopeter office of DSTV. I thought it had been sorted out but it doesn't seem to be. I was told one thing & now getting messages saying I owe R199 when was assured that I owed nothing
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
12 Feb 2024, 09:53Hi Maureen,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply12 Feb 2024, 09:53
Official
Hi Maureen,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
MB
MAUREEN B's updateReviewer Update
15 Feb 2024, 09:31Communication received but still not sorted out.
MB
MAUREEN B's update15 Feb 2024, 09:31
Reviewer Update
Communication received but still not sorted out.
MB
MAUREEN B's updateReviewer Update
19 Feb 2024, 11:06What is happening with my account. I am getting Netflix information I don't have Netflix nor do I want Netflix.
I have asked for feedback on my DSTV account having a R199 owing which is absolutely ridiculous.
Do I have to pay EFT R839 or am I back on debit order as per arrangement with your consultant with an agreement that it will never be more than the Premium package cost.
No one seems to be sorting this out.
I also for 3 days had no channel 101. Your agents are not helping me with advice to sort this out.
Please I need an answer urgently.
I have asked for feedback on my DSTV account having a R199 owing which is absolutely ridiculous.
Do I have to pay EFT R839 or am I back on debit order as per arrangement with your consultant with an agreement that it will never be more than the Premium package cost.
No one seems to be sorting this out.
I also for 3 days had no channel 101. Your agents are not helping me with advice to sort this out.
Please I need an answer urgently.
MB
MAUREEN B's update19 Feb 2024, 11:06
Reviewer Update
What is happening with my account. I am getting Netflix information I don't have Netflix nor do I want Netflix.
I have asked for feedback on my DSTV account having a R199 owing which is absolutely ridiculous.
Do I have to pay EFT R839 or am I back on debit order as per arrangement with your consultant with an agreement that it will never be more than the Premium package cost.
No one seems to be sorting this out.
I also for 3 days had no channel 101. Your agents are not helping me with advice to sort this out.
Please I need an answer urgently.
I have asked for feedback on my DSTV account having a R199 owing which is absolutely ridiculous.
Do I have to pay EFT R839 or am I back on debit order as per arrangement with your consultant with an agreement that it will never be more than the Premium package cost.
No one seems to be sorting this out.
I also for 3 days had no channel 101. Your agents are not helping me with advice to sort this out.
Please I need an answer urgently.