SC
Sershan C
1 reviews | Active since Jan 2016
18 Feb 2016, 07:45
complaint not handled
To whom it may concern,<br> <br> On Tuesday the 16/02/2016 I upgraded my services from compact to extra, and I kept getting an error and I was unable to view any channels from dstv extra could only watch channels on the compact. This was from Tuesday up until this morning. I called the call centre over 5 times and spent over R80.00 on airtime. Eventually I phoned and spoke to Lindiwe Mashinini and I asked to down grade my services back to compact she asked her supervisor Zanile Ncanywa she advised the agent that they cannot do this. My point is why should I be paying for a service when it is not working. I am really upset and I want this issue resolved. If I cannot view the dstv extra channels I want to be put back on compact. No one is compensating me for my airtime, I am having endless problems with dstv. You guys need to learn about customer service. CONSUMER PROTECTION ACT!!!! my reference number for the call was ***6-I99
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Replies (1)
DStv (MultiChoice)'s replyOfficial
18 Feb 2016, 10:57Hello Sershanc,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation in regards to your technical problem.
We agreed that a technician will contact you later today to assist and resolve your problem.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation in regards to your technical problem.
We agreed that a technician will contact you later today to assist and resolve your problem.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply18 Feb 2016, 10:57
Official
Hello Sershanc,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation in regards to your technical problem.
We agreed that a technician will contact you later today to assist and resolve your problem.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation in regards to your technical problem.
We agreed that a technician will contact you later today to assist and resolve your problem.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,