Complaint No 3 for same issue - BEING BILLED FOR INSTALLATION THAT WAS NEVER DONE - REQUIRE REFUND PLEASE !

So i wrote a complaint on 31 Aug 2020 - not resolved / again on 10 Sept 2020 - not resolved - I am being billed for an "INSTALLATION" that was never done.... I need a a refund in my bank account - not a credit on my DSTV account, as you owe me a Dish that I never received !!!

BEING BILLED FOR INSTALLATION THAT WAS NEVER DONE - REQUIRE REFUND PLEASE ! Being Billed for installation that was never done. Upgraded from Explora 1 to Explora 3.

This is plug and play. Explora was delivered via courier- removed old unit and connected new unit. All working

HOWEVER NOW BEING BILLED R50 PER MONTH FOR A INSTALLATION

2020/10/02 6:59 PM Explora 3 Payment Plan 24months R49.00 2020/10/02 6:59 PM Installation Payment Plan 24months R50.00