sZ
sakhumzi Z
1 reviews | Active since Sept 2018
15 Sept 2018, 15:38
complaint multichoice
my electric box exploded and i called eskom and eskom told me that they will have to investigate as to what caused the explosion.Now i am unable to watch dstv due to what has happened.I call multichoice informing them of my situation instead of coming with solutions they told me that i will have to consult the nearest agency for help.When i installed dstv at my house i called dsvt in order for my services to be activated i did not call the agency.To me it's like someone is avoiding to do their job.And also they did not show any empathy towards me instead they drove me to the agency forgetting tha in order for them to get their salaries we have to pay so that they can eat at the end of the day.I'm fed up and dissapointed..i need assistance
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
16 Sept 2018, 07:25Dear Sakhumzi Zumana,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply16 Sept 2018, 07:25
Official
Dear Sakhumzi Zumana,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
16 Sept 2018, 11:40Dear Sakhumzi Zumana,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
We have tried to contact you on ***) at 11H30AM to no avail. Kindly elaborate further as to how you would like us to assist you. If the device is faulty as a result of the electrical explosion you will need to take it in to the nearest MultiChoice agency or branch for testing.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Please be assured of our best service and intentions at all times.
Kind regard,
Edward.
DStv Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply16 Sept 2018, 11:40
Official
Dear Sakhumzi Zumana,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
We have tried to contact you on ***) at 11H30AM to no avail. Kindly elaborate further as to how you would like us to assist you. If the device is faulty as a result of the electrical explosion you will need to take it in to the nearest MultiChoice agency or branch for testing.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Please be assured of our best service and intentions at all times.
Kind regard,
Edward.
DStv Hello Peter Team.
Best regards,