Complaint - Lack of Service

<p>Hi</p> <p>This write is to express my dissatisfaction received from Multichoice and or representatives during my recent correspondence with them.</p> <p>On the 15/09/2016 I app**** for your price lock deal, I later received a call were an application was approved, I was then asked to scan and email documents to ********** which I did – turbn around time for delivery of 24 – 48 hours was promised.</p> <p> </p> <p>The next day I did not receive a proof of recipient so I took the liberty to call your offices to understand the status of my application, this is when I spoke to a lady by the name of 'Londiwe Maluleka' ********** who asked me to send her a personal email with the relevant documents, I did and rep**** to her however had no joy.</p> <p> </p> <p>Day three, I call back in and questioned the progress, I spoke to a manager named Thembi Cindi who was extremely unhelpful, did not call me back as promised and explained to me that the “dispatch team will give me a call”. I asked for her to open up a valid complaint which she assured me will happen.</p> <p> </p> <p>Day four, I was called by an advisor stating that he the dispatch team is back logged and can expect a call from them explaining when I will receive my explora.</p> <p> </p> <p>Day five, no contact made by your organisation, I called in spoke to a call centre rep who explained to me that the actual SLA is up to 21 DAYS FOR THE EXPLORA TO BE DELIVERED? / I questioned if a complaint is open and I was told NO.</p> <p> </p> <p>I laid a complaint on 21/09/16 and no one has gotten back to me, i contacted them again yesterday and they advised that i need to re submit paper work which i did. Still waiting for someone to get back to me.</p> <p> </p> <p>By now im sure you can understand my frustration! Hopefully something can and will amount from this plea.</p> <p> </p> <p> ********** 3 – DSTV customer number</p> <p>Darryl Johnny</p> <p> </p>