Complaint .Horrible Service and Technical support

I upgraded to an HD decoder. After activation all I had was problems .Dstv confirmed that I would encounter no problem after changing decoders.since early August after changing over,Dstv has debited me for 3 times the amount of my premium.i been querying this with them since the 5 of August.I have spoken to probably 15 call centre agents,3 supervisors and lol I'm currently holding on for 30 minutes to speak to another supervisor as I type this report. These people are a joke ,not the individuals I have spoken to but DSTV.my call was jus dropped now after holding for 35 minutes. I also had no service for 25 days but yes they still debited my account. The phone bill I ran up jus by calling DSTV is scary. I've spent hours on the phone. The person I spoke to today advised my services were re instated , guess what,she ****. Today is the 18 of September, Imagine what its like to not have your query resolved since August the 4th. Honestly life is more important than Television and DSTV,its a shame the children at home don't know that,then I wouldn't bother about these useless service providers namely DSTV.