Complaint for Vuyolethu Lebala in customer care

I called on the 27th January 2024 at around 3:50PM and the call was taken by Vuyolethu who sounded like she was irate when assisting me with my error code clearance request. She sked me to switch off a plug on the adaptor, when I told her there is no plug on the adaptor she became irate and at some point spoke over me. Her telephone etiquette is apolling and she sounded like she was not entirely keen on taking the call.

She eventually decided to keep quite when I asked her for clarity regarding the plug she was referring to. In her silence I could still hear the background noise meaning that the call did not disconnect. If it was an issue with the network, or maybe there was no sound from my side she should have called me back to show that she values her callers. I had verified all my details including my cellphone number but Vuyolethu was too pompous to call.

I would appreciate if the call recording can be listened to and for relevant action to be taken by management.