Complaint for service with DSTV

On 16 August I asked for a the contract for 24 months and I also agree on the R89 per months in order to be able to have the option of recording things when I’m not able to look at that specific time. For the first 3 months, there was no problems. However from 11 Dec 2018 I have problems with the Explora. Sometimes it will stay on for 3 to 4 hours and then suddenly it just restarting while looking at a program. Sometimes this is happening 3 to 4 times in half an hour. I went to DSTV on 14 December to have it exchanged. It was exchanged. The problem is still there. Then I went back to DSTV/ Multichoice a few times in Middelburg, but they don’t want to exchange it again. They tell me that it does not restart when they test it. I had someone here to look what the problem could be, I also put in a new LMB and wire from the TV to the dish. (The people who has done the installation did not put in a new one) No other problem was found except for the decoder that’s keeping on restarting. I can’t record anything, because it restarts a few times during a program.

I have to pay every month for 24 months, because I signed a contract, but do not get the service, despite the fact that I have insurance.