COMPLAINT

We are struggling for nearly 3 months now to sort out our account with DStv. In February 2020 we app**** for the pricelock Explora 3 (at that stage we had the Explora 2). When the installers came to do the installation they've put the Explora 2 as an extra view in our bedroom to work as an extra view and we put the decoder that was in our bedroom away for a spare (which were supposed to be cancelled). We also have an extra view in our kitchen which make it 3 extra views with the explora. Now DSTV was so clever to charge us for both explorers and we explained to them in April that's not how it's suppose to work. So they fix it and credited our account. NOW we have the same problem again and they activated the decoder we have put away in the cupboard (not in use at all) and we pay for two Explorers ... they don't respond to our emails, the whatapp function is a joke. We need urgent assistance please as we cannot afford to pay for two Explora's it's just ridiculous. We also can't come right to cancel the debit order so that we rather pay via EFT. During this covid-19 lockdown we don't get full salaries and don't want the debit orders to bounce. What is the next step for assistance because we are "gatvol" struggling for any assistance.