Complaint dstv multichoice

Good day Hello Peter My name is Elise I've got a problem with dstv MultiChoice.i have phoned them on Saturday I've used 80 rand airtime on them and was for nearly 45 minutes on the phone with them and my problem still not solve ive ask them to downgrade my package first consultant told me she did it.and was never downgraded when I phone and spoke to second consultant I'm a pensioner I mean to spend such a lot of airtime now yesterday Sunday they disconnect my dstv and I've paid R460 for the new package which they said I must pay it's not right because I've got three decoders decoder nr 3....*** is not active by me it's my daughter's decoder and she moved now I told them I'm not using that decoder they told me I must pay cancellation fee of 170 rand. My husband was.retrenched that's why I took a cheaper package they never downgraded still the same package now everything is disconnected plse Help me my I'd nr. *** that's my customer code my I'd nr ***