TP
Tshepo P
1 reviews | Active since Oct 2024
28 Oct 2024, 18:26
Complaint
Dstv Or Multichoice Increased My Monthly Subscription From R99 To R221, I Was Not Late On Payment.
They Are Robbing Customers & They Are Quick To Add Interest. Yes I Have Missed Some Payments before but I Knew, As Of Lately On The 26 of Which Is My Payment Date, I Found out that they had already added extra charges on my payment day.
They don't know how To take care of their customers and When you call them our Airtime gets depleted without even having a solution, now we must buy high amounts again of airtime if which is an inconvenience To us to be assisted on an issue we didn't create. I am so angry at Dstv
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
28 Oct 2024, 18:28Hi Tshepo,
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply28 Oct 2024, 18:28
Official
Hi Tshepo,
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
29 Oct 2024, 20:24Hi Tshepo,
Kindly be advised that your account was disconnected and arrears when you made the payment.
The amount you paid is broken as follows:
- Outstanding balance: R40.48
- Reconnection fee: R50.00
- Subscription fee: R130.03
Total - R221.00
Kind regards,
DStv: Hello Peter Team
Kindly be advised that your account was disconnected and arrears when you made the payment.
The amount you paid is broken as follows:
- Outstanding balance: R40.48
- Reconnection fee: R50.00
- Subscription fee: R130.03
Total - R221.00
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Oct 2024, 20:24
Official
Hi Tshepo,
Kindly be advised that your account was disconnected and arrears when you made the payment.
The amount you paid is broken as follows:
- Outstanding balance: R40.48
- Reconnection fee: R50.00
- Subscription fee: R130.03
Total - R221.00
Kind regards,
DStv: Hello Peter Team
Kindly be advised that your account was disconnected and arrears when you made the payment.
The amount you paid is broken as follows:
- Outstanding balance: R40.48
- Reconnection fee: R50.00
- Subscription fee: R130.03
Total - R221.00
Kind regards,
DStv: Hello Peter Team
Best regards,